Note that guests submit their subscores and their overall scores independently, so theres no direct link between them. Antonis who serves drinks is so lovely and made an effort to talk to us everyday. The maximum number of cots allowed depends on the room you choose. Just 30 km from the International Airport of Chania, the Euphoria Resort in Kolymbari Crete offers you and your family the ultimate hospitality experience.It also offers exceptional luxury services and facilities for parents and children. We did ask for a slightly reduced rate as we were only wanting to stay a few more days and had been here many times before, the person at the desk called the accommodation manager who wasnt on site and they said wed have to change rooms and they werent sure it was possible and it was something shed have to check. Our website uses cookies to improve your tui experience. Private bathroom They could also stick to the quiet area at the pool, bar area or the beach which was peaceful throughout the day. The waterpark was great also not huge but enough to entertain kids for several hours. We sometimes show external review scores from other well-known travel websites. The property's right on a pebble beach and is a five-minute drive from harbourside seafood restaurants. Appalling. Shortlist (0) Travel Information; myTUI Account & Bookings. 48 78 Fabulous!! Over 282 million reviews from guests after their stay. Location 4.1. Please note that all Special Requests are subject to availability and additional charges may apply. It is rather common however to see stray cats not only in Greece but also in other Mediterranean countries. Pros:- the room was very spacious, clean and modern. Please see our partners for more details. Just returned from a weeks stay at the Euphoria. Sadly, however, we regret to read that we had not met your expectations. Cleanliness. You do have to checkin on your phone now which is a bit of an inconvenience as you have. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Copyright 19962023 Booking.com. We've found a car rental offering the same level of service in local area for 75, whereas the hotel asks for exactly the same model 145 !. This is part of the signature suite experience and something you pay for in the room rate so its disappointing to not receive it. Please inform Euphoria Resort - All Inclusive in advance of your expected arrival time. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The staff speaks multiple languages, including German and Greek. Refrigerator I thought the hotel its self was beautiful! We make it clear when weve done this. The hotel provides vast space for adults to enjoy facilities and children to run/play, whether that's in the garden area, waterpark or poolside. Thank you once again for choosing our hotel.Best regards,Euphoria Resort Management Team, This is the version of our website addressed to speakers of English in the United States. She was always on hand for advice and our drink orders. Far from the fast pace of the city, Euphoria Resort is a brand new, premium family hotel, situated along the seashore of Kolymvari, Chania. There was never a sense of the room being properly cleaned just tidied, the bath and the shower were not cleaned during our 2 week stay, the floors were wet but never properly scrubbed with anything so your feet were filthy when you walked around, we came back one day and the key card was missing from the door so the lights and air conditioning were off, the towels hadnt been replaced and theyd taken away some of our pillows, all rectified with some phone calls but who wants to spend their holiday having things fixed? With great love and care, the team behi Euphoria Resort - All Inclusive, Kolymvari - Updated 2023 Prices Im sure the wedding was wonderful but at the cost of our holiday and others guests experiences. We paid a massive fee for this room (its 600+ euros per night on their site) and were just appalled at this level of customer service, I did feel like as they were part of a larger group (apparently a wedding?) Licenced by the Commission for Aviation Regulation T.O. However, we wont display any review that includes or refers to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once theyre 36 months old or if the Accommodation has a change of ownership. We've seen tourists reporting it to the staff but they seemed to be unbothered. It is definitely our honor that we received this whilst still staying on our premises! Euphoria Resort is situated on the west side of the beautiful and unique island of Crete. In comparison to hotels like the Domes Zeen Chania and the Avra Imperial which we visited during our stay, the hotel is (in my opinion) grossly overpriced for the service, cleanliness and quality of food and drink offered. The Hotel and grounds are beautifully maintained, the rooms are modern and comfortable, the staff are fantastic and work really hard, even during a busy Evening buffet everything is cleaned up so quickly. Far from the fast pace of the city, Euphoria Resort is a brand new, premium family hotel, situated along the seashore of Kolymvari, Chania. You cannot relax and enjoy your drinks in lounge area nor enjoy your dinner. Thank you once again for choosing Euphoria Resort and for your high rating on Tripadvisor.We hope we will have the chance to welcome you back and exceed your expectations.Best regards,Euphoria Resort Management Team. There are no reviews that match your filters. The adults loved the excellent Chef's Grill, beachside gourmet dinners, and the made to order souvlaki! Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted. Payments made by partners impact the order of prices displayed. Pool view Value. The only thing which would have been nice to see is more environmentally friendly cups instead of single use plastic. With great love and care, the team behind the award winning 5* Minoa Palace Resort has used its 15 years . Flat-screen TV 5* all round. Free WiFi, Maestro, Kolymbari is at the far end of Chania's western beach resort area and it has an end-of-the-line vibe. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Distance in property description is calculated using OpenStreetMap, 323 feet Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay.It is very disappointing to read about the areas we fell short of your expectations. At one point they called us for constantly at 7am, I mean it was just too much and made us feel anxious to go anywhere, they even called my mobile whilst we were trying to enjoy a spa trip and tried to have a serious conversation whilst we were leaving in a taxi. Exceptionally clean and tidy. #3 of 15 hotels in Kolymbari. You can hear the babys in the next door. Contact us. Stay at the Euphoria Resort on your holiday. Private peaceful beach. Of couse not a deal breaker but does not reflect the quality of the hotel (and did not happen during our stay a year ago) and should be easily corrected. PLATINUM. 80 % seems to like children (or pretend well ) and they smile and seems to like their occupation. They need to get a handle of this, they are lovely little cats that need some proper care and attention not just a few bowls here and there (for context we went to the sister hotel and the cats there were well fed and very affectionate, clearly loved and looked after which was a shock in comparison) Checkout: Usually they take you and your luggage to reception and store your things until you leave. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. Cleaning staff are to be commended for their hard work on this large site. Balcony We ordered a mini bus and mentioned specifically that we are 10 people with 16 extra large luggage and 2 strollers. With great love and care, the team behind the award winning 5* Minoa Palace Resort has used its 15 years of experience in designing . * 344 contemporary & spacious . I did love the vitamin bar which was fabulous. Again, I can imagine that in the season will be full of noisy kids - there is a small designated 'quiet area' but not sure if that's enough. Air conditioning EUPHORIA RESORT (Kolymbari) - Resort Reviews, Photos - Tripadvisor expect freshly blended cocktails but was just your average. A member of EM Resorts. Are any cleaning services offered at Euphoria Resort? Most young children who are out of their usual routines can become overwhelmed and can't help but display their emptions. Private bathroom 272, https://www.tuiholidays.ie/f/info/travel-aware. We were never hungry! Staff in general seem less happy and frazzled and although all the bar staff and restaurants staff work so hard and are an absolute credit to the hotel in every way the management seem cold and disinterested in both their staff and their customers. Wonderful resort - Review of Euphoria Resort, Kolymbari, Greece Ideally, we would publish every review we receive, whether positive or negative. Finally, Fotini from the reception area checked us in and showed us our room, and helped us with any questions we had throughout our stay. We were then just left, no one helped with our luggage from reception to the car, no one said anything whilst we waited for the taxi, its as if we didnt exist at all. The waterpark is a lot of fun and for adults as well as children. Which room amenities are available at Euphoria Resort? Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. They even recognised we were returning customers with some goodies in the room. RoomsThere is a review here referring to being surrounded by 'screaming and crying' children displaying 'bad behaviour'. Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast. In May the water in pool was icy cold, thus will be nice to see at least on outdoor pool to be heated. Private bathroom Reviewed August 5, 2022. In Kolymbari, Chania Area, Crete, Greece. Travellers' Choice. The accommodation offers a 24-hour front desk, airport transfers, room service and free WiFi throughout the property. Refrigerator Euphoria Resort in Kolymbari | TUIHolidays.ie You cant get a proper coffee in a coffee cup now its just a small paper cup from the pool bar. Overall we had an amazing time and are already thinking of returning. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The 3 al a carte restaurants are really good our favourite was the italian. Location. Please check the maximum capacity for the room you selected. The nearest airport is Chania International Airport, 21.7 miles from the hotel. Just returned from spending 2 weeks at Euphoria. Secondly if we had an issue with Greek culture we wouldnt have visited Greece for 25 years + and this hotel specifically for 5 years. After the wedding party left the hotel called and emailed constantly about our issues whilst we were still in resort, the problem being they couldnt resolve it once it had happened and our trip was almost over. Travelers' Choice. Providing a restaurant, the property also features a bar, as well as a sauna and a hot tub. Live and rhythmic music, a combination of harmonies of guitars and contrabass with a wonderful singer. The beachfront Euphoria Resort's speciality is active holidays, so you're greeted with a packed-full, all-ages programme of activities. Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay. Visa, Electric kettle Every other year this has been daily and done very nicely with slippers at the end of the bed and little sweets on the pillow. If we find any, we delete them and, if necessary, take action against whoever is responsible. On one occasion, no one had come to take our order by the pool so I ventured to the bar where a waitress advised it was only "two drinks per person" but I was ordering for my family of four. Far from the fast pace of the city, Euphoria Resort is a brand new, premium family hotel, situated along the seashore of Kolymvari, Chania. Location. Sea view The property has a 24-hour front desk, airport . Whilst things are slowing down at the resort due to the impending end of season, we have found plenty of activities to keep us busy. We do hope that you will give us another opportunity to welcome you back and prove to you the standards of service our guests have come to expect from us.Kind regards,Euphoria Resort Management Team. Which languages are spoken by the staff at Euphoria Resort? When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. This property has told us theyre taking some steps towards sustainability that can have environmental and social impact. to get your own passport details and fill out forms online which feels a little lacking for a 5*, why are staff on reception not doing this as youd expect when youve been travelling for a long time and just want to relax. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Nearby attractions include German Military Cemetery (3.6 km), Odigitria Gonia Monastery (2.2 km), and Olive Tree Museum of Vouves (5.6 km). This doesn't mean they are badly behaved or their parents are letting them run wild. Returning visit and very disappointing experience, not 5*! Kolymbari is on the north coast of Crete not far from Chania, west of Tavronitis. Far from the fast pace of the city, Euphoria Resort is a brand new, premium family hotel, situated along the seashore of Kolymvari, Chania. To find out more, please read our Refrigerator Holidays here come with our Hotel rep and 24/7 Online service. I'd just like to point out that if you decide to opt for a family-friendly resort you should expect screaming and crying.