Overall, extremely disappointed with this platform and quality of care. This is a side hustle for "professionals". Anyway, I told this new psych I wanted something different. Having tech issues, can't connect with the doctor or something else? Said online call back if any issues with meds so when ear pain came backI did. Where do I begin? Full blood count, cholesterol profile, liver and thyroid function, fertility, STIs. I'll think twice before I will call again. Maddening, the phone number when you call it -- just a bunch of people with a script who say "I apologize, I'll write this in a message and someone may or may not get back to you." WebDoctor On Demand Telehealth: Online Doctors Available 24/7 Online urgent care and so much more. Every excuse why they can't help. Id give zero stars if I could. This company is extremely unprofessional and dishonest. But then she notified me that she was leaving DOD. They are useless. We'll see if they ever get filled out. Therapist with issues and BIG billing issuesThe therapist that I had was ok, but she kept bringing politics into the discussions. If you'd like to enquire about becoming a practitioner with Doctors on Demand please click here. Was a waste at $10 and now at $30 it's robbery. I was notified Id have no copay. Doctor appointments cost $60 during business hours and $90 after hours. Medical Doctor and Mental Health Jobs and Positions - Doctor On So this 70 year old who never goes doctorseldom on medsis going to lie to get antibiotics? We offer high-touch support from our Physician Liaison and Usually, I give them a 5. Support Agent : Offline They didn't send an email to my wife that they do not prescribe the medication she is taking until it was too late to cancel without getting a $229 late cancelation charge. Its now been 6 1/2 hours, and I need my asthma med, so may have to go to urgent care. I had to make another appointment with another psych but I had to wait another month for the appointment which was made July 2. Just a nightmare to deal with them. I scheduled an appointment in March, I couldn't get help to navigate. I have taken 30 mg of melatonin at one time with a dose of Benadryl and I still couldnt sleep. I told this new doctor this. Im begging for help. Doctor on Demand Review: Features, Benefits, and More - Healthline Anyone can write a Trustpilot review. Ive sent messages requesting invoices showing what appointment they are from. The clinician only putting hours on a random Sunday. Weak. I have used Doctor on Demand 4 times in the past 3 years for myself and my son. And we can help! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. PissedConsumer 2023 All Contact Us - Doctor On Demand They refuse to listen and took weeks to respond but would send weekly invoices. Media inquiries: Contact Us - Doctors On Demand FAQs - Doctor On Demand Is this your company? Dr on demand says they cant give refund, but that they are still working on my ticket. Billed me from almost 2 years ago. Ive seen one dr 8 times. The video call with a PA lasted only nine minutes. I requested another appt. Third dose, I became very ill, and huge pill. When an Rx was needed it was sent right away to my pharmacy. Its core service is consultations with doctors, psychiatrists, and psychologists, starting at $75 per visit, to cover a range of conditions, including asthma, Contact Doctor On Demand Customer Service/Support - JustUseApp They claim that the medical document department handles documents as they are received. Find out how we combat fake reviews. They refused to help meAfter finally finding a great psychiatrist on DOD, I started to feel so much better. People using Doctor on Demand give the service high ratings. WebMeet Our Medical Team Doctor On Demand employs hundreds of board-certified physicians and mental health professionals to offer support for any healthcare need. They billed the wrong insurance afyer I provided the correct insurance twice. 12 Customer Services & Support Salaries provided anonymously by Doctor on Demand employees. Treat me like a drug seeker (OVER MOTION SICKNESS) and refuse to prescribe them. That was in October of last year 2022. He proceeded to talk down to me. I had one session. I could seewow. A few times I waited for input and it was obvious she wasn't even paying attention. Im crying at this point. Claim your profile to access Trustpilots free business tools and connect with customers. Rights Reserved, DOD provider, still moving, no internet, cancel W-F appt, Emergency that made me have to cancel appointment, Site claims my insurance don't cover the service but I do video chat with my dr all the time.. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Then I am getting invoices for an unpaid copay. Do you need a repeat prescription for regular medication? Access clinically supervised weight loss services. This time got a PAtwicedisconnected first time. She told me to take melatonin. Toll Free: (800) 997-6196 TTY: 711 Email Us For media relations and other inquiries, please email us at one of the addresses below. Here are 8 tips for writing great reviews. Verification can help ensure real people write reviews about real companies. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. WebDoctor On Demand Is Now Part of Included Health Included Health is dedicated to the idea that good health can be easier. Well now its been 3 times! WebDoctor On Demand is the trusted provider of 24/7 virtual healthcare for the mind and body, including urgent care, mental health, preventative, primary and chronic care, with access Do what they can being online. I let them know I could get back to them within 24 hours. It goes against our guidelines to offer incentives for reviews. She denied me my sleep medication. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Doctor On Demand Customer Service. Helped immensely, however, I am allergic to Penicillin and was new pill. It took me several weeks of multiple phone calls to rectify it. This happened 2 more times! What happened? I never told her I was going to hurt myself or gave her a reason. Initial Doctor On Demand complaints should be directed to their team directly. She was unprofessional and belittling. Password strength: Companies can ask for reviews via automatic invitations. She said that this was not the platform I needed and that she was not going to help me. Just a waste of money. I'm not sure what kind of organization provides medication and then neglects to refill it. Patients can access the platform through a mobile app or website and can schedule appointments with a healthcare professional at their convenience. + How do you screen your Board Certified Clinicians? WebDoctor on Demand is a virtual visit provider that allows access to non-emergent medical and behavioral health care. Ive called Doctor on demand customer service line on numerous occasion and even spoke to supervisors who couldn't even help me because all that they could do Use this comments board to leave complaints and reviews about Doctor On Demand. 3 weeks now without meds. We kept the appointment and paid the $20 but I won't try them again. She was rolling her eyes while I was talking to her about my symptoms and concerns. And I wanted to talk to my previous doctor but then she told me she was leaving. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Doctor On Demand, Connect with Doctor On Demand via Facebook at, Like, share & subscribe to Doctor On Demand on YouTube at, Check out Doctor On Demand's Instagram pictures and videos at, See Doctor On Demand's portfolio on LinkedIn at. I highly recommend finding another way to receive telehealth therapy that doesnt include dr on demand. This field is for validation purposes and should be left unchanged. WebWhat is Doctor On Demand by Included Health? It it pure back burner neglect. I never did bring them up and I'd change the subject right away. Pros + Upfront pricing + Choice of support methods + They refuse to help, I dont pay copays with my HRA. I thanked her for her golden inspiration of help and compassion. Still no meds because customer service says I need to speak to a doctor. If you do not have internet access and have questions about your Call our Customer Support Team, theyll be happy to help. Doctor On Demand customer service contacts - Complaints Board You can find contact details for Doctor On Demand above. Claim it and get a lot of features. AFTER I pay, they'll provide a bill that say I owe $50 to send to the secondary insurance.DO NOT USE THIS SERVICE! The content on our page is made available for educational purposes only, and is not to be used for medical advice, diagnosis or treatment. I had to move my own clients to meet a chaotic schedule and then did not even get the opportunity for it. Doctor on Demand - Humana Community Dr. Nina Kotar refused to refill depression medication because I had not had my fourth appt yet. Horrible. She never called me on my land line. Terrible to deal with. Awful. SCAM!! Please call a hotline or 911 for emergencies and google to find a self help book for non emergencies. WebTalk to a doctor online with 24/7 Virtual Visits, Virtual Primary Care or Virtual therapy, telehealth services offering treatment and prescriptions, as needed. Wow, horrible customer service. She didnt care. I had a doctor berate me for wanting scopolamine patches. Information provided by various external sources. Got an appointment in June. How can we help? No consistency or guarantee for an appointment. Speak to an online doctor now for a prescription for a new medication. We also ensure all reviews are published without moderation. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Doctor on Demand Review - Telehealth.com She clicked the wrong button and sent the wrong prescription to the pharmacy. WebIts now been 6 1/2 hours, and I need my asthma med, so may have to go to urgent care. Today was my appt. My insurance UHC advised many times that they cover behavioral health with Doctors on Demand but DOD keeps claiming that Im not covered. The convenience is what I appreciate most as I am not waiting long periods of time in my regular doctors office. Truly concerning. I just did this 4 hours earlier. Doctor On Demand Careers - Doctor On Demand Do not use themI made an appointment to be seen and they never contacted me instead I got the same old messages: Get ready, your appointment is happening soon, don't be driving a car, they don't talk to people while they are driving so pull over if you are in a car, make sure my phone is charged and I am in a well lit room so they can see me, turn off all notifications from my phone so there are no distractions, get ready your appointment is happening soon, then the silly messages on top where the Doctor is being delayed with another Patient and he will see me within 15 minutes, then it turns into an hour! Make a telehealth appointment 24/7 for: Allergies Acne Cold, Cough & WebContact Us Your heath care is important to us. She said that because of my mental instability she was going to activate an emergency response. This is a perfect service to see a doctor for minor sicknesses and I will certainly continue to use them when the need arrives. Also saying he would note it on my account there to never prescribe them to me. I just got sent 7 invoices at once, all for $30, all due the same day. We will send you helpful information about our services, and sometimes we'll even include a discount! After hearing my simple request. she refused to replace antibiotic. From looking everywhere but AT me, to turning off the camera 20 minutes into the "session". Do NOT use! ComplaintsBoard.com is a leading complaint resolution website on the Internet. I get horrible motion sickness and had a last minute trip pop up. I stated I have appointment in 2 weeks..refused. This is a top-10 common password Add another word or two. To learn more about Luckily I was able to contact my GP who was furious that this hack at Doctors on Demand talked to me this way. + Do you offer International visits? Due to it being a public holiday all appointments will be charged at $90. There are so many ways to quit smoking. Dr. On Demand was having connectivity issues so the appt could not take place. Telemedicine available 24/7 with Doctor On Demand - Humana Won't return calls or messages. Doctor on Demand Reviews, Complaints, Customer Service They never made contact with me,,total waste of time!! Companies are selected automatically by the algorithm. It seemed the nurse was just googling pictures and said a dozen random things that it COULD be, but probably wasnt, then recommended I go see a doctor, just to be safeso she basically did what I did, except I called Doctors in Demand to be safe and the nurse told me to see a doctor to be safe. All conte 2023 Trustpilot A/S. They are mandated reporters and that's all they're looking for. Absolute waste of time and money, even at $30. Our Providers - Doctor On Demand Ive never had such a horrible experience with a doctor in my life. Since November my symptoms from my illness had gotten so bad I finally gave in and set up an appointment with another psych on DOD. She refused. Discuss the issues you have had with Doctor On Demand and work with their customer service team to find a resolution. Having tech issues, can't connect with the doctor or something else? Are you currently taking this medication? And hung up.So the only psych patients they are willing to help are mentally stable people who dont need much help in the first place.The mental health in this country needs serious reform. I have had a very positive experience every time with the doctor or nurse practitioner contacting me during the allotted 15 minute window appt time. She also assured me that I would be able to find another psych on the platform that would be able to help me. Doctor on Demand Customer Services & Support Salaries How to contact Doctor On Demand customer support at toll-free or complaints/ feedback phone number? I stopped using DOD and tried finding a psych in my city. Submit a complaint and get your issue resolved. Insurance used to be $10 and now it's $30. Ive had it for years. Called them again and they tell me that my documents are now "high priority." WebSocial Support and Contacts Doctor On Demand on Facebook! Are you a doctor? Told me go my doctor. Every time I call, the customer service person uses the exact same script. You can opt out at any time from marketing. and was scheduled @4 weeks later, it was canceled for no reason. I asked how long it would take and was told it could be 5 min or 5 hours. Dirty crooks. The wait time to speak to a customer service representative is over a half hour and they respond to the messages on their app a month later with no option for the customer to reply. Doctor on Demand telehealth service review | TechRadar Thank you for your time and help in my situation. They reported it to my insurance 22 times. All your new medication needs discussed with an online video doctor, Your %n% prescription is eligible for our QuickScript service. Needed a LOA form filled out by my doctor. Contact Doctor On Demand Customer Service - PissedConsumer Dr was fantastic, but the pharmacy never got the prescription. After complaining they tried to get me a couple session, I had no way to contact the clinician all third party communication. An email will be sent to your email address with a new password. DOD does not prescribe the meds I need anyway, yet, he said that it was a conflict of interest and that I needed to find another psych. I did get to see a psych in November. It is inhumane how people with psychiatric illnesses with no fault of their own are treated. After the session I was beyond upset. And even then you wont help. No one sends what I ask for. It was a rat race. The platform offers a wide range of medical services, including primary care, mental health counseling, and urgent care. I have severe insomnia. Yesterday (Sunday), had to call back as very nice Doctor (Wed), prescribed an antibiotic for my ear pain. The access is only via secure video through the Doctor on To get a medical diagnosis of your condition, connect with a Doctor On Demand physician or your doctor. Felt worse after this "visit". 1) Dont let the name fool you, I was seen by a nurse, not a doctornot that you always need to be seen by a doctor, just be aware.2) I was seen for a rash. What? Absolutely the best first time experience and will use again when needed. So I figured no big deal Ill talk to the next psych. So I said so you are telling me that the only way I can get help i need is to threaten my life. Waited 3 weeks. First, you don't get to talk to a "doctor," which should be the clue that they are full of BS. You are only passing the buck. Uncommon words are better. I'm right back where I started. I would NEVER refer anyone here. Was assured that scheduling wouldnt be an issue yet it was. Ive called customer service for Dr on Demand 3 times today, and all they say is that my case is a priority one. + Do I need an People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Doctor On Demand Reviews | Read Customer Service Reviews of She she filled out all the paperwork and specified what medicine she would need filled. And you don't have to go it alone. We use dedicated people and clever technology to safeguard our platform. You would be better off using another service. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. And I said yes. Virtual Visits for health plans through work | UnitedHealthcare She refilled my other meds which I didnt want to take anymore because of the side effects. About Us - Doctor On Demand But my previous doctor , the one that left had no issues with my other meds.