Log in to your AXS account. We will earn a small commission on purchases made through one of these links but this never influences our experts opinions. What should I do? And they'll need the AXS mobile . Orders can take up to two days to process. However, each time a ticket is transferred, there is a $5 service fee. Are there any tickets that are not transferable? If you are a lead booker, think about whether you are able to be there at the venue as your group enters. A: The ticket reseller, subject to any terms and conditions of the artist imposed on listing tickets when tickets were originally sold in the primary market. Theres a lot of confusion and contradiction and not yet a lot of clarity. Youll be notified of any changes prior to delivery and refunded any applicable delivery charges upon fulfillment. Presale for Taylor Swifts Eras Tour has had its first day and fans flooded to retailers Ticketmaster and AXS, with problems plaguing purchases. As the original ticket provider is third-party, youll need to install their app and create an account to access your tickets. 1. (not for TM) does this apply to AXS tickets? US singer Swift, 33, first kicked off her tour back . Once you have completed these steps, your tickets will be transferred and the new ticket holder will receive an email confirmation. Why can't I see the seat numbers on my ticket order? Its not clear why Ticketmaster and AXS function more smoothly via the mobile app; one theory is that because the dreaded scalping bots (computer programs designed to automatically queue and harvest tickets) dont work on mobile sites, these are given priority by Ticketmaster. Once youve purchased your tickets, a trusted seller will transfer them directly to you from the original ticket providers app. We'd recommend you send them by Certified Mail or any carrier that provides proof of delivery. This person can buy the tickets then sell them to you at face value through AXS. Selling Your Tickets How do I sell my tickets? Yes, screenshots are good. If youve got a celebrity story, video or pictures get in touch with the Metro.co.uk entertainment team by emailing us celebtips@metro.co.uk, calling 020 3615 2145 or by visiting our Submit Stuff page wed love to hear from you. As long as you transfer the tickets to the email provided to you AND you confirm the trasnfer in your Stubhub account you will be paid even if the buyer never accepts the tickets. But of course, no ticket sales run smoothly with fans in distress as AXS paused waiting rooms within seconds of the sale going live on Monday. If this option is not available, then ticket transfers are not allowed for that particular event. All delivery times are subject to availability in your delivery area. Cookie Notice com to Ticketmaster. Today is the final day on which fans who received a code for Swifts 2024 UK dates can buy tickets. Products are tested and reviewed independently of commercial initiatives. I came up with the concept about someone entering this underworld as the sun goes down and trying to get home before dawnor risk being stuck in a time loop. The push and pull between nighttime revelry and sun-dappled safety resonates with Dapperton in post-pandemic America. Still, its a baffling process and you may have questions. As much as he loved music, he didnt think he would ever make his own: I tried picking up the guitar, he remembers. Once your PDF tickets are available, youll receive an email from Ticketmaster with instructions on how to view them. If they don't have a My Tour account, they will need to create one as part of the process to receive their ticket. I havent received anything from AXS about the other one. My name is not on my resale tickets. and our All I have is a screen shot saying transferred to with the email listed, but when I go into AXS app I dont have the tickets anymore, theyre both under transfer but one says transferred and one says pendingwithout an email from AXS about it Im worried. How do I change my shipping address for UPS delivery if it has already shipped? Heres how: How do I view and download my PDF tickets? Onsale: Fri Jun 23, 2023 - 10:00 AM. Hey all!! Some US Swift fans even got into her shows by turning up on the day. To view status of your transfer history, tap the TICKET FORWARDS icon at the top of the Tickets screen. How Much are Dollywood Tickets in October, Do I Need to Buy Seaworld Tickets in Advance, Click on the My Events tab present on the top menu bar, Select the event for which you want to transfer tickets and click on it, On the event page, click on the Transfer Tickets button present under the Tickets section, Enter the email address of the person to whom you want to transfer tickets and click on Send, The person will receive an email from AXS with a link to accept the transfer request. Be sure to confirm that the recipient email address you . Locate the order containing the tickets you wish to transfer and click View Order Details. If the transfer is still pending though, you can revoke the transfer and use the original ticket yourself. A spokesperson for AXS said: The AXS website successfully provided tickets to tens of thousands of fans today. If that date has passed and you havent received an email about your tickets being available, connect with Fan Support. There are a few reasons why AXS may not let you transfer your tickets. Gus Dapperton has always been obsessed with building new worlds. The latest offers and discount codes from popular brands on Telegraph Voucher Codes, Taylor Swift on stage in Cincinnati, Ohio, June 30, Anxious Taylor Swift fans join the Ticketmaster queue, Prom 12 sees Beethoven at his most thrilling and virile, plus the best of Julys classical concerts, The best singer in the business: inside Tony Bennetts friendship with Frank Sinatra, Horrible Histories Prom: the perfect way to introduce children to operas skulduggery and gore, Prom 9, review: Mariza is a dazzling, captivating force to behold, Red Hot Chili Peppers: rocks goofiest band bring an energy like no other, A defiant Tom Jones refuses to be censored, showing the world Delilah is here to stay. With the general sale having already started it seems impossible to give those affected the chance to rebook tickets using different information. is now upon us. Then, find the event for which you purchased tickets and click on the Transfer Tickets link. The tour FAQs page made no mention of this restriction. I didnt get my tickets oh my good cheers Ticketmaster, added another. If available, select Transfer. No, it does not cost to transfer AXS tickets. You may be there for hours but whatever you do, resist the urge to refresh youll immediately lose your place. I called them in June 2020 since the tickets never transfered to my AXS account (the merchant that originally sold the tickets to whoever I bought them from on Stubhub). We see your preferred language is English (United States), would you like to stay on. The more TMs customer service time is taken up responding to this, the more likely they are to clarify for everyone. Physical or Hard Stock tickets Hard-stock tickets are physical, paper tickets that will be shipped to you via UPS or FedEx. 5. 4. Click "Edit" next to the order. Special offers and exclusive packages from the artist. Or is it better to sell on a resale platform like StubHub, etc.? With a focus on providing valuable ticket information, I aim to empower and inspire fellow globetrotters on their journeys. If you have helpful screenshots then do share them. Taylor Swift tickets have broken AXS and Ticketmaster (Picture: Getty) It looks like despite everyone's deep-seated frustrations with Ticketmaster, AXS is . Sign into the original ticket providers account and find the tickets for the event you want to transfer. You wont get more than stock answers on Twitter (hence why contacting via website or app is best), but it adds pressure. How do I view my tickets from the original ticket provider? If youre having trouble transferring your tickets on AXS, make sure to check if the event is eligible for transfers and whether or not your tickets have expired if neither of these are the issue, then contact customer support for assistance. We made it to Nashville with about an hour to spare before the concert started.. Here's how: Sign into the original ticket provider's account and find the tickets for the event you want to transfer. 2) Click on 'Transfer' 3) Select the tickets you wish to transfer. NOTE: Please do not attempt to . If possible, well reroute the package to your preferred address in time for your event. They must sign in using the same email address that you sent the tickets to. Enter a transfer amount and select a transfer destination. Other say that they were kept out of the AXS site, after it was put on pause minutes after sales opened. The fan presale is over, and ticket sales proper started this week. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. I havent received my tickets yet. Your email address will not be published. Download the Red Rocks app before your visit. Use the info in the 'Sale info' section of that email to transfer the tickets. I have been trying to check out tickets for almost an hour now and every time I finish putting my payment info it just push me back to the code page. Be the first to know. It would be silly for different ticket companies to have different policies for the same event, but I havent seen any updates to FAQs from AXS. 4) Enter your guest's email address, then click 'Continue' 5) Your guest will be emailed with details of how to accept the ticket. x, Hello! AXS Mobile ID FAQ. I didnt receive a confirmed transfer from AXS besides its still pending? I am the proud founder of eTicketsz.com, driven by my deep passion for travel and culinary adventures. If your event is not listed on this page, the lead booker does not need to attend in person. If your event is canceled and not rescheduled, youll need to send your tickets back to the Ticketmaster address below. All rights reserved. If the recipient has an AXS account, they'll receive the tickets right away. I would reach out to the sub for the artist to say that I'm selling, so that I know it's going to a fan (at least in theory). Typically, some tickets are held back and released closer to the date. Select the tickets . 3. Then you'd use the app with their info. You may need to verify the email address associated with your Ticketmaster account to link the address to your MLB account. Ok thanks. They said they would get in contact with the seller and have the tickets transferred over. When The Rolling Stones played Hyde Park last year, for instance, Gold Circle tickets, which granted early access, as well as access to separate toilets and a private bar, cost 324.95 each. The Eras Tour has been plagued by fans unable to get tickets or spending thousands as others resell them with considerable markups. If that date has passed and you havent received an email about your tickets being available, connect to Fan Support. It looks like despite everyones deep-seated frustrations with Ticketmaster, AXS is proving the villain of the day with fans getting constant error messages. Far better to keep checking Ticketmaster and AXS for new releases or keep an eye on social media, where Swift fans can often be found selling tickets they can no longer use. TRANSFER DELAY Fans may begin to transfer tickets 2 weeks after public on sale. Youll still be able to enter the event; its the barcode thats needed for entrance. How do I accept transferred tickets? With a focus on providing valuable ticket information, I aim to empower and inspire fellow globetrotters on their journeys. Ticketmaster and AXS the ticketing wing of promoter AEG are using a staggered system for the sale of general tickets, which began on July 17 (for London and Edinburgh), July 18 (London and Liverpool) and today (London and Cardiff). Through eTicketsz.com, I aim to create a platform that not only helps individuals plan their trips efficiently but also enhances their overall travel experience. AEG Presents is thrilled to announce FKJ live at Red Rocks Amphitheatre Sunday, October 1st, 2023. Thats particularly true of Sunrise, the sprawling opening track. On StubHub, go to 'My tickets' then Sales and find your sale. Yes, the name on the ticket is the name of the original purchaser. When will my mobile tickets be available to view? It may not come to that, but it might give you and them peace of mind. We notice that your web browser is out-of-date. Print your tickets. It didn't take long for the registered fan sale for Taylor Swift's Eras Tour tickets to be thrown into chaos. It is difficult to argue that this counts as will be made clear on our website when you book. Enter the email address of the person youre transferring the ticket to and an optional message. Please contact us with the Fan Support as soon as possible with your order number and preferred shipping address. In the case of Swift, the top-tier Its A Long Time Coming package for her Eras tour topped out at $899 in the US, with perks including a souvenir concert ticket, commemorative tote bag, and collective sticker, alongside lower tier seating. At 11am, tickets for Swifts June 15 Wembley show will go on sale. We were immediately on the same page, he says. As the original ticket provider is third-party, you'll need to install their app and create an account to access your tickets. At its core, the album is a way of processing a post-lockdown world. What if my entire party isn't with me when I'm ready to enter? D-Day or should that be Tay-Day? Do Not Sell or Share My Personal Information. Go into the app, look at the ticket. Post your event memories with commemorative tickets, photo collages, and more. AXS is a platform used by many venues to house and send their tickets. 6.The recipient will receive an email text to indicate your ticket has been transferred to them. Select 'Click to view Buyer info.' On StubHub, complete the sale: Go to 'My tickets' then Sales and find your sale I know you transfer it, but since I bought two tickets in the same transaction and I am keeping one for me, will it let me just transfer one of the tickets and not both? We are changing the way you register and sign-in to the StubHub Community. Click "Transfer". By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The second reason why AXS may not let you transfer your tickets is because the tickets have already been transferred too many times. You have your presale code but how do you actually buy tickets? Your email address will not be published. Your tickets should be available and ready by the date noted on your purchase confirmation email. Keep up with our live blog here Taylor Swift general sale Live Blog. Your phone is your ticket you'll scan directly from it at entry. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Make sure they register with the same email that the tickets were transferred to. If you have public facing socials use them. There are a few possible explanations for this: Install the SeatGeek app before your event. When will my mobile tickets be available to view? First, log into your AXS account and find the event you wish to transfer tickets for. This is done simply through the AXS or venue app - and can be done right up to the event (one hour after door time). Tickets generally expire one year after they are purchased, so if it has been more than a year since you bought your tickets, they will no longer be valid and cannot be transferred. On the other side, Ticketmaster has also been causing trouble for fans with one tweeting: Ticketmaster has crashed / not worked for me twice today :(.. Its been a nightmare, she said. If you have tickets to an event through AXS and cant make it, you may be wondering if you can transfer them to someone else through Ticketmaster. Tip: you can always ask your . Privacy Policy. When you purchase tickets online, you have the option to either print them out or have them transferred to your AXS app. To reiterate, with the exception of a linked Ts&Cs pdf which (AFAIK) was only ever linked from within the booking system where everyone is scrambling to get tickets, none of this information was available during presale. Hoping to keep this page up to date so that theres a good hub for accurate information. What should I do? Then click Send. But many have complained that AXS incorrectly identified them as bots and prevented the purchase of tickets. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Once the transfer for AXS Mobile Delivery ticket is complete, the original ticket is no longer valid (you won't be able to use it). How Much are Braves Season Tickets for 2023, Why Movie Tickets are Cheap on 16 September 22, Go to the event page for the event you wish to transfer tickets for, Select the tickets you wish to transfer and click on the Transfer button, Enter the email address of the person you wish to transfer the tickets to and click Send, The recipient will then need to log into their AXS account to accept the transfer. If youre unable to see your tickets after trying the steps above, contact AXS customer support for help. You will enter your community username and new password and done! We look forward to the on sales in the coming days and recommend fans read our FAQ page in detail to ensure they have the best chance in securing a ticket.. Can I share screenshots of digital tickets with friends? If you find that your tickets havent been transferred after a reasonable amount of time, contact customer service for assistance. Yes, AXS tickets can be transferred more than once. Finally, at 3pm, tickets for her June 18 show at the Principality Stadium in Cardiff will be available. Claim your tickets in the email you received from AXS. If youre an AXS user, you may have noticed that your tickets arent always showing up when you go to transfer them. MORE : Why is Taylor Swifts new show called the Eras Tour and when are tickets on sale? Thousands of fans are in a desperate race to clinch tickets for the Karma singers London, Edinburgh, Liverpool, and Cardiff dates as they join the mammoth AXS and Ticketmaster queues. Unless this person is comfortable sharing their log-in credentials with you. Re: AXS Transfer. Once we receive the tickets, well fully refund you for the tickets and reroute them to the seller so they can be refunded by the original ticket provider. Once a ticket has been transferred the maximum number of times, AXS will no longer allow any further transfers. Then, click on the Transfer button located next to the ticket listing. All third-party ticket sales are final unless the event is canceled. Get tickets for Yoke Lore girlhouse promoted by The Holy Havoc Tour at Union Transfer in Philadelphia, PA on Sat, Aug 19, 2023 - 8:00PM at AXS.com close We notice that your web browser is out-of-date. When prompted, enter the same email you used to purchase these tickets on Ticketmaster. How do I get a refund for classic hard stock tickets? On tour in Korea, a fan gave me a book called On Earth Were Briefly Gorgeous, he recounts. You can select the "Transfer" option in your account and send them the tickets directly, provided they have an AXS Account. Discover & purchase tickets to your favorite events. AXS will not transfer the balance to our account though until 10 days after the event has happened, meaning that not only are they holding our payment but also the payments for the people who also bought our tickets we sold, in effect they have been paid twice for the same tickets. Were here to help you get into the events youre most excited about even if were not the primary ticket provider. Taking inspiration from film scores, the song begins with a strummed guitar before synths erupt and our protagonist enters the Manhattan underworld. If this is a measure to deter scalping then it should have been made clear before presale started. (United Kingdom) What is TicketExchange and how does it work? 1) The email address youre using to log in might not be the same one thats associated with your AXS account. Something went wrong and oh no screenshots are being posted on Twitter, with fans asking what happens to their place in the queue if they get the error page appearing from AXS. Also, I'm a little unsure about how to get the ticket to the person when sold. These prices may exceed face value. Well ship your tickets to the billing address used when you purchased your tickets. Tip: you can always ask your . I received the transfer email for the one that was an aim email no problem. Check your email to see which site you should visit. How many times can an AXS Mobile ID ticket be transferred? If you've purchased multiple seats, the numbers will all be shown together. How are TM going to justify changing the information available after a good number of tickets had already been sold, and the contradictory information provided by their own customer service representatives.
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